Return & Refund Policy
Return & Refund Policy
We want your shopping experience with Shenora Herbal to be clear and straightforward. This policy explains when a return may be requested, what products are eligible, and how approved refunds are processed.
1. 30-Day Return Request Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a standard return, the product should generally:
- Be unused and unopened.
- Be in its original condition.
- Be in its original packaging.
- Include any supplied labels or accessories.
- Have proof of purchase or an identifiable Shenora Herbal order.
2. Damaged, Leaking, Defective or Incorrect Products
Please inspect your parcel after delivery. If you receive a product that is damaged, leaking, defective, incorrect, or incomplete, contact us as soon as possible.
Please provide:
- Your order number.
- Your full name.
- Your phone number.
- Clear photos or a short video showing the issue.
After reviewing the issue, our support team may offer a replacement, refund, or another appropriate resolution depending on the circumstances.
3. How to Request a Return
Message us on WhatsApp or email with your order details.
Provide your order number, reason for return, and evidence if needed.
Our team will review your request and provide return instructions.
Return the parcel only after receiving instructions from our team.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If the product is damaged, defective, leaking, or incorrect:
Where the return is approved and the issue is caused by an error or problem with the product supplied by Shenora Herbal, we may arrange or cover the reasonable return shipping cost where applicable.
For a change-of-mind return:
The customer is generally responsible for return courier charges unless our support team confirms otherwise.
5. Refund Process
Once an approved returned product reaches us, it will be inspected. We will then notify you about the status of your refund.
If approved, the refund will be processed using an appropriate available refund method.
Cash on Delivery Orders
For approved COD refunds, we may request suitable account details such as:
- Bank account details.
- Easypaisa account details.
- JazzCash account details.
Please make sure the information you provide is correct. Refund processing times may vary depending on the selected method or financial institution.
6. Non-Returnable Situations
A standard return may not be accepted in situations including:
- More than 30 days have passed since delivery.
- The product has been opened or used for a change-of-mind request.
- The product has been intentionally damaged after delivery.
- The original packaging is missing or substantially damaged.
- The product was not purchased from Shenora Herbal.
- The parcel is sent back without following our return instructions.
Legitimate damaged, defective, leaking, or incorrect-product complaints are reviewed separately based on the circumstances.
7. Order Cancellation
If your order has not yet been dispatched, contact us as soon as possible and we will try to cancel it.
Once an order has already been handed to the courier, cancellation may no longer be possible through the normal cancellation process.
Please contact us instead of simply refusing a parcel, so our support team can guide you properly.
8. Return Address
Approved returns should only be sent after receiving confirmation from our team.
Shenora Herbal
8D, W Block, Gulshan-e-Iqbal
Rahim Yar Khan 64170
Pakistan
Phone: +92 314 9691485
Need Help With a Return or Refund?
Our Shenora Herbal support team can help you with return eligibility, damaged products, refunds, or order-related questions.